Refund policy

Returns and cancellations

Our products are made to order. We do not offer voluntary returns or exchanges for a change of mind. This does not affect your statutory rights.

Damaged or incorrect items
Please contact us promptly if your order arrives damaged or incorrect. We ask that you report the issue within 14 days of delivery and include your order number and clear photos of the item, packaging and shipping label so we can investigate and arrange an appropriate resolution. This reporting request does not limit any rights or remedies available under applicable law.

Cancellations
If you need to cancel, contact us immediately with your order number. Cancellation requests can only be handled if production has not started; cancellation is not guaranteed. This does not affect any cancellation rights you have under applicable law.

Please contact us before sending any item back so we can provide instructions. Our business mailing address is not a returns warehouse.

Your legal rights
Nothing in this policy excludes or limits statutory consumer rights, including rights relating to faulty, damaged, incorrect or misdescribed goods.